Clarify the real business need, validate supported standard capability and define a solution before committing to unnecessary custom development.
Poorly defined requirements can become expensive customisations. Good solution design separates the required business outcome from the initially requested system feature.
Define the outcome, rule, control and exception cases.
Evaluate standard D365 configuration and supported adjacent capability.
Use a focused POC where system behaviour needs validation.
Document the recommended solution and delivery implications.
No account-management layer between the requirement and the people designing or delivering the solution.
Use standard D365 capability where it genuinely fits. Customise when the business case justifies it.
A consistent design principle across every engagement.
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